Privacy Policy
Your privacy matters to us at Sprout Garden Path
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Sprout Garden Path respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and apply suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only personnel with a legitimate need to handle the data to deliver services may access customer information.
Although we deploy robust security measures, no method of transmission over the internet is completely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You retain important rights over your personal data. In line with applicable laws, you may be entitled to view, amend, erase, or limit how your personal data is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your choices and assess site performance.
You can adjust cookie settings in your browser preferences. However, turning off certain cookies may impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only Sprout Garden Path and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Sprout Garden Path Privacy Team
Floral Street, London
London, United Kingdom WC2E 9JE
Email: [email protected]
Phone: +44 20 7946 0123
For privacy inquiries, please put "Privacy Request" in the subject line and share as much detail as you can about your request. We strive to reply to all privacy requests within seven business days.